No one likes the electric company. The fact is, providing electric service is a thankless job. When the lights come on, no one notices, when they don’t, entire neighborhoods grab their pitch forks and go on a hunt for TXU executives.
The price of electricity is always way to high, now more then ever. And even TXU acknowledges there are problems with customer service. But for the first time in a long time, I got to do a story today that proves TXU can do the right thing.. TXU has an “Energy Aid” Program where people in need can call TXU and get financial bill payment assistance.
Today I met a 53 year old man who had a stroke and came within days of having his electricity turned off. He called TXU, a few hours later, some of the bill was paid by the fund, and the rest was put on a payment plan. Michael Ray never had an interruption in power.
It is a great example of a big company taking responsibility for the community it serves. Though I don’t think it is TXU’s responsibility to come up with a program like this, the fact that it did speaks volumes. After all TXU may be privately held, but it still serves the public.
Nice job TXU, but I still got my eye on you!
